To ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Execute technical support, act as specialist and solve problems in own expertise area. Proactively communicate with both the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for Service growth. The role will be based in Aberdeen and will require travel to our offices in UK and customer sites (both onshore and offshore)
Understand and update existing hardware and software modules for the development and maintenance of ABB’s Control System products
Preparation of Design Specifications, Test Procedures, Method Statements and Scopes of Work for modifications and upgrades as required.
Conduct the assurance, integration and testing of hardware and software modules
Deliver updates to the existing products and roll out new products through working closely with different stakeholders, including the customer and the end user
Support Bids and Proposals team in generation of quotations
Be available on an ‘on call’ basis to advise customers out of hours and, if necessary, make unscheduled site visits
Advises clients as to maintenance procedures, site planning, operational methods, process measurement and control strategies and schemes
Promotes sales of maintenance services and equipment, including spare parts, and advises Sales department of possible sales leads
Compile Site Visit Reports and ensure follow-up actions and recommendations are acknowledged
Ensure Cyber Security Systems and Procedures are maintained.
Provision of ad-hoc support and site attendance as requested.
System Modifications and interpretation of SOR’s from Client base
Spares and Lifecycle Management
Management and Coordination of Ad-Hoc Work-scopes
PAEN UK Service Management Team
Business Development/Account/Sales Managers
Manage customer expectations and deliver high quality solutions to ABB customers
Drive towards continual improvement
Managing changing priorities/activities
Scheduling sufficient time for progress reporting whilst satisfying additional client expectations
Coordination of delegated activities
Access to suitable resource when required
Correct safety & integrity mindset
Have a strong application background
Have working knowledge of PLCs, SCADA, HMIs, Industrial Networks and Cyber Security
You will have a willingness to learn and ability to innovate
Strong communication skills, both written and verbal
A self-starter with the ability to work on his or her own initiative, plan well and follow through to project completion
Be flexible and prepared to travel to customer sites on occasion.
Practical, hands-on experience-Desirable
Good knowledge and understanding of ABB 800xA Control Systems-Desirable
Cyber Security awareness-Desirable
Knowledge of Process control and loop performance-Desirable
Functional Safety certification-Desirable
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