Senior Passenger Services Officer – Bristow – Aberdeen


Senior Passenger Services Officer – Based in Aberdeen

We are currently seeking a full time, permanent Senior Passenger Services Officer to join our busy Terminal Team at our Aberdeen Heliport.

Purpose of role:

The SPSO is responsible for the check-in process for all passengers transitioning through Bristow Helicopters. The position also requires the individual to be aligned with our client procedures as well as any CAA restrictions on items prohibited for transportation.

Areas of responsibilities will include:

Flight Preparation

Ensure all computers, passenger & baggage scales are working correctly

Ensure Vantage is working correctly (or preparation for a manual check in)

Passenger Check-in

Open Check-in and make announcements in a timely manner

Add freight on to each helicopter flight within the fixed wing, or on helicopter direct if required

Ensure each passenger has the required documentation to travel (passport, Vantage card, certificates – if required). If not, informing client ASAP (passport & certificates only) and completing documented procedure to determine if passenger can travel.

Asking the relevant questions while checking passengers in – Carrying a mobile phone, medication, spare lithium batteries, PEDs (personal electronic devices – iPad, laptop, kindle etc.)

Completing the required annotations on Vantage correctly e.g. PEDs, Medication

Closing a flight and distributing all relevant paperwork

Calling the client to advise of any issues or flight closure

Calling the flight crew with figures

Flight Departure and Passenger Briefing

Calling flights to departures in a timely manner

Ensuring the correct safety DVD being shown to passengers and observe they are paying attention

Liaise with Survitec regarding suiting, any suit changes and their briefing in a timely manner

Liaise with the crew with the estimate boarding times and immediate notification of any causes delaying the process in a timely manner

Competently and clearly giving passengers a final verbal brief before disembarking the lounge – ensuring all passengers are advised of the flight routing, potential safety risks

Understanding hand signals to be exchanged when approaching / leaving an aircraft

Opening and closing aircraft doors

Managing Delays

Clearly informing passengers of delays/status updates – not exceeding 30min interval

Liaising with clients regarding feeding of passengers and cancellations

Freight and Dangerous Goods

Completion of 3-day Dangerous Goods by Air course

Checking Dangerous goods freight packages and appropriate paperwork is correct before accepting the freight for transportation

Knowledge and Experience:

Candidates should have previous experience in an Aviation environment,

A good knowledge of Transportation of Dangerous Goods would be advantageous

All applicants be eligible to work and live in the UK.

Applicants should submit a CV and covering letter by the Closing date of 9th December 2022

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