Pet Claims Handler – Davies Group – Aberdeen

Davies Group


Office / Hybrid / Remote working available

Davies are looking to recruit a Pet Claims Handler to join our Niche Claims team in our Preston office. The role of Pet Claims Handler would suit someone with a passion for animals, as you'll be assisting with policyholders’ queries and assessing insurance claims for cats and dogs. Previous claims handling experience isn't necessary, although this would be advantageous, as we will provide full training, but you will need to have strong administration and telephone skills, along with great attention to detail.

Duties & Responsibilities:

Communicating professionally with a variety of people including customers, insurers, and colleagues around the country

Composing professional and informative letters and other written correspondence

Ensuring compliance with our contractual and regulatory requirements

Reviewing data to set up new claims, and updating claims on internal systems

Reviewing insurance policy wordings to establish if a claim is covered

Follow standard claims procedure to determine the validity of claims

Ensure the accuracy of information recorded in the database

Provide high quality and professional assistance when dealing with telephone calls and correspondence

Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required

Skills & Experience:

Previous experience of dealing with pet claims would be advantageous, but not essential

Excellent Customer Service and communication skills are required for this role

Understanding and reassuring telephone manner

Professional attitude and appearance

Computer literate and strong keyboard skills


Some of the key offers we give back to our people:

Full training & support provided

No weekends (overtime is available if preferred)

Hybrid / Office / Remote working available

Free parking / Discounted Bus Pass

NEW discount platform offering cashback and discounts to thousands of retailers

Kudos points (with 1st, 2nd & 3rd prizes up for grabs each month – including £100 gift voucher of your choice)

Casual dress – “dress for your day”

Wellbeing centre – Legal, financial and health advice

Personal Development Programmes – salary reviews, progression opportunities, etc

Vending machines, Free tea & coffee & canteen areas

Access to paid qualifications including CILA and CII

Cycle to Work scheme

Free eye test vouchers

Read more…

To apply for this job please visit

Share this job: