Aftersales Manager – John Clark Motor Group – Aberdeen

John Clark Motor Group

Aftersales Manager

Are you good with people and have a ‘can do’ attitude? This could be the opportunity for you! John Clark Motor Group are seeking a pro-active, customer focused Aftersales Manager for our high performing and prestigious AUDI Dundee Dealership. You will lead a team to provide a proactive service to customers, while ensuring that your department achieves profit margins in line with budget forecasts and annual objectives.

Key Job Requirements as Aftersales Manager:

People Management of the Aftersales Team

Ensuring Customer Satisfaction metrics are hit

Hitting monthly KPI’s / Budgets

Ensuring all repairs are fully compliant

Becoming a product expert well versed with all features of our vehicles

Maximise workshop profit opportunities

Achieve the customer satisfaction objectives and to ensure that the customer is dealt with professionally adhering to the manufacturer standards and dealership procedures

Skills You Will Require as Aftersales Manager:

Confident relationship builder with team and customers at all levels

Ability to management the Aftersales Team successfully

Deliver first class service to achieve company objectives and targets

Self-motivated, articulate and professional

Aftersales Manager required Experience

Previous motor trade experience within service is preferable

Previous experience within a management role

Customer Service facing experience is essential

About JCMG

The John Clark Motor Group is a name synonymous with outstanding customer service, we are Scotland’s 2nd largest independently family owned motor dealer. We proudly represent a number of inspirational brands, and have been trading for over 40 years, specializing in the sale of new and used vehicles from our 35 businesses across the East coast of Scotland.

We strongly believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers. In addition to dedicated in-house training, we offer the chance to work with exceptional brands and products, in a dynamic environment where we continue to work together as a family

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.

Preferential rates on vehicle parts purchases and servicing.

Industry leading discounted Employee Car Scheme

28 Day Holiday

Award winning In-house and manufacturer training

Cycle to work scheme

State of the arts dealership standards

High earning potential through commission or bonus

Some roles offer company car

Life assurance

Group contributory pension scheme

Careers development opportunities

If this sounds like you and you would love to be part of John Clark Motor Group then please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application

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